Privacy Policy | Terms & Conditions

1.  Privacy Overview

Fine Wine Merchant is committed to the privacy and security of information of our customers, and supports the Australian Privacy Principles.  Except where required by law, Fine Wine Merchant treats all customer information as private and confidential.


2.  Personal information

In the course of conducting our business, Fine Wine Merchant is required to obtain certain personal information from our customers.  This may include contact details such as email and phone numbers, payment information, delivery addresses, and other related information.  We will only request and obtain such information as is reasonably necessary to convey information to you, and complete transactions.


3.  Security of information

All information obtained is held securely on-site, and is not disclosed to any third party whatsoever, other than:

  • information technology service providers – such as website hosting, email communication and social media channels;
  • payment processing through our banking providers; and
  • any legal authority as required by law.

We ensure that any information held by us is only accessed and used by our staff for legitimate, reasonable purposes of serving our customers.  We also ensure that any information no longer required is de-identified and destroyed appropriately.


4.  Access, correction and removal of personal information

If you wish to access any of your personal information held by Fine Wine Merchant, or amend any errors, please contact us directly via any of the contact methods outlined on this website.  If you wish to unsubscribe from any of our communications, please click the ‘unsubscribe’ link, or contact us directly.


5.  Ownership

This website, and all of its content, is owned and controlled by Fine Wine Merchant Mount Eliza Pty Ltd, ABN 50 160 392 129, trading as Fine Wine Merchant.


6.  Use of the website

This website,, may only be used for private, non-commercial purposes.  All of the intellectual property, including all content, photographs and text, is owned by, or licensed to Fine Wine Merchant.  It is expressly forbidden to copy, reproduce, republish, upload, link to, adapt, post, transmit or distribute any information contained within, including any part of the website or its content.


7.  Limitation of liability

Fine Wine Merchant makes all efforts reasonable to ensure the accuracy and completeness of all information on this website.  However, Fine Wine Merchant makes no warrant or guarantee as to:

  • the completeness or accuracy of the information and content of the website;
  • the absence of any virus or other forms of contamination; or
  • that any errors or absences of information will be corrected immediately.

Fine Wine Merchant will not be liable for any losses, damages, claims, expenses or liabilities incurred by the use or reliance on this website, except where prohibited by law.  All rights under Australian Consumer Law are retained.


8.  Orders

All prices are quoted in Australian dollars (AUD), and all orders are subject to stock availability.  No rain checks are offered, and all prices and vintages are subject to change without notice.  Errors and omissions are excepted.  Whilst all reasonable efforts will be made to ensure orders are delivered in full in a timely manner, from time to time circumstances arise which makes this impossible.  Fine Wine Merchant retains the right to cancel any order at any time for any reason.  If an order is cancelled or is not able to be delivered, a full refund will be offered as quickly as possible, using the same payment method as originally received where possible.


9.  Faults and ullages

Occasionally a wine may be faulty – generally affected by TCA (2,4,6-Trichloroanisole, or ‘corked’) or oxidisation.  In these rare and unforeseeable instances, Fine Wine Merchant will refund or replace the wines.  However, the customer is required to immediately (or as soon as practicable) notify Fine Wine Merchant, and must return the wine with at least 75% of its contents remaining, sealed with the original cork (or original stopper).  Where a freight cost is incurred, Fine Wine Merchant will reimburse that amount as well.


10.  Governing law

This privacy policy, and terms and conditions, are governed under the law of the State of Victoria, Australia.  Any dispute or legal action will take place within the exclusive jurisdiction of the Courts of Victoria.